Passport systems back online after brief outage disrupts USA airports

Customs System

Getty Images Joe Raedle

On the first day of the new year, long lines of passengers entering the United States halted at worldwide airports in New York, Florida, Texas and California.

"No one has been getting past JFK Airport immigration for the last hour".

Approximately 2,000 passengers were stuck in line at Miami International Airport, where this video was filmed.

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"We tried maybe three different kiosks, one twice", said DFW traveler Katrina Westermann.

An outage of the U.S. Customs and Border Protection's processing system briefly led to delays Monday night for global travelers arriving in the U.S. Eastern time forced Customs and Border Protection officers to process arriving passengers using backup procedures at some airports. It said Monday night that all airports were back on line.

Travelers entering the U.S. have been growing increasingly frustrated at long security queues as immigration desk computers at various United States airports shut down for about two hours on Monday, media reports have said.

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Computer issues at U.S. Customs and Border protection at JFK Airport caused lines and major headaches for travelers at JFK Airport.

"Everyone's running, they're flustered", Jason said. "It's all over the place".

"At this time, there is no indication the service disruption was malicious in nature", she said.

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The agency said it had access to the national security-related databases during the outage.

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