British Airways owner's shares drop after credit card hack

British Airways passengers may have had their personal and financial information compromised if they booked between August 21 and September 5

British Airways passengers may have had their personal and financial information compromised if they booked between August 21 and September 5

Urging the customers to immediately contact their banks after their credit cards details were compromised, the airways said it was investigating the theft that happened between August 21 and September 5.

Airline British Airways (BA) revealed yesterday that it was investigating a worrisome and sophisticated cyber attack.

Furious British Airways customers have been left having to cancel their credit cards after a 15-day data breach compromised around 380,000 card payments.

"At the moment, our number one goal is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data".

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"We are deeply sorry for the disruption that this criminal activity has caused".

It advises people to contact their bank or credit card company if they used the airline's website and mobile app to make or change a booking between 10:58 p.m. London time on August 21 and 9:45 p.m. London time on September 5. However, passport details and travel plans were not accessed by the hackers, the airline said, and stressed that only people who hade bookings during the two-week period in question were at risk. The airline said it would manage any claims on an individual basis.

He added: "We are committed to working with any customer who may have been financially affected by this attack and we will compensate them for any financial hardship that they may have suffered". "According to reports, BA has reported the breach quickly and in a highly professional manner", he said.

"I cancelled my card as soon as I heard about the breach on the news".

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The matter has been reported to authorities, and British Airways is in the process of notifying customers about the incident.

British Airways experienced an IT-related crisis in May previous year when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems. The airline said it was also working with law enforcement on the matter.

At about 11am GMT, shares in IAG, which also runs Spanish carriers Iberia and Vueling as well as Irish airline Aer Lingus, were down 3.5% at 657.60p on London's benchmark FTSE 100 index, down 0.8% overall.

BA announced last month that it will halt flights to Tehran in September, citing low profitability as the U.S. reimposes sanctions on Iran.

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